R. Michaels & Co

About

Systems thinking.
Commercial outcomes.

I structure pricing, delivery, and operations into one system — so brands convert and scale cleanly across markets.

I operate as a fractional layer across pricing, delivery, and operations — ensuring the system holds as the business scales.

Diagnose
Design
Build
Embed
Philosophy

Most issues in DTC eCommerce aren't tactical — they're structural. Pricing, delivery, and operations are handled as separate decisions — that isolation compounds as brands scale.

I think in systems. Every engagement centres on one question: is the structure aligned — and will it hold internationally?

How I think

I tie everything back to conversion and margin. Not in isolation — as a system. Domestic structure becomes the foundation for international performance. If it isn't aligned early, it compounds.

I don't operate at the tactic level. I structure the system so the tactics have something to hold onto.

Who I work with
  • Founder-led DTC brands
  • Fashion, jewellery, footwear
  • $1M–$10M+ with clear growth ambition
  • Operating or scaling across multiple markets
  • Open to structuring, not tactical fixes

Best suited to brands thinking beyond short-term optimisation.

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